Refund policy

Due to the nature of our products all sales are final !!!!, and we do not offer refunds or returns 

However, you are entitled to a refund or exchange:

-if you received the wrong item

-if the item is defective

We have a 14-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bluxelabel.co@gmail.com.

If your return is accepted, you will be provided with instructions on how and where to send your package. (customer must handle shipping expenses)

You can always contact us for any return question at bluxelabel.co@gmail.com.

please note that a refund cannot be provided due to delay of the courier service, as we have limited control over that.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bluxelabel.co@gmail.com.